Refund policy

Returns & Refund Policy

At Salty Sway Creations, each item is individually made to order with care. Because our products are made specifically for each order, we generally do not accept returns or exchanges for change of mind, incorrect size/style selection, or other customer ordering errors.

Cancellations

Orders may be canceled within 24 hours of purchase. After 24 hours, production may have begun and the order can no longer be canceled.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can evaluate the issue.

If the problem is due to an error on our part or the item was damaged in transit, we will work with you to provide an appropriate replacement or refund.

Custom & Personalized Items

Items customized with names, photos, logos, personalized wording, or other customer-requested modifications are final sale once production has begun and cannot be returned or exchanged unless they arrive damaged, defective, or differ from the approved order details.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges are non-refundable unless the return or refund is the result of an error by Salty Sway Creations.

If you have a problem with your order, please contact us. We want you to be happy with your Salty Sway Creations purchase and will do our best to make things right when there is a problem with your order.